Refund policy

Effective Date: May 26, 2026

At Customizers, customer satisfaction is important to us.

1. Eligibility for Returns and Refunds

Returns, refunds, or replacements may be provided if:

  • The product received is damaged or defective
  • The wrong item was delivered
  • The item is missing from the order

2. Non-Returnable and Non-Refundable Situations

Refunds may not be available for:

  • Change of mind after purchase
  • Minor color or design variations
  • Products damaged after delivery
  • Customized or personalized products unless defective

3. Return and Refund Request Process

To request a return, refund, or replacement:

  1. Contact us within 3 days of receiving the order.
  2. Provide order details and photos of the issue.
  3. Our team will review the request and respond accordingly.

4. Refund Processing and Returns

Approved refunds are processed within 7–14 business days using the original payment method where applicable.

5. Contact Information